Enabling businesses to boost self-care adoption, enhance call center efficiency, and effortlessly support new services.
Key Issues Within The Industry
Even the smallest knowledge gap or deficiency during a support interaction can have a significant impact on customer satisfaction and the long-term value of a customer. It can lead to product returns, service cancellations, an increase in support traffic to your contact center, and ultimately, a loss of customer loyalty that may be impossible to regain.
In today's world where customers interact with us through various channels, from visiting our store to engaging on social media platforms like Twitter, the challenge of providing exceptional support has never been greater.
- Consistent Content
Ensuring the consistent delivery of content across all channels guarantees that customers receive accurate information, regardless of how they choose to access it.
- Questions Answered
Empowering your customers with valuable knowledge is the key to unlocking their potential. By swiftly and effortlessly delivering this knowledge, you not only empower them but also enhance customer loyalty and retention.
Provides a seamless and customizable user experience that effortlessly adjusts to any screen, delivering the ultimate branded customer journey.
- Provide Consistency
Provide a seamless and impactful messaging experience across various channels and touchpoints, ensuring consistency and effectiveness throughout.
- Choice Of Channels
With a multitude of channels at customers' fingertips, we guarantee unwavering consistency and precision across every single one, at all times.
- Great Customer Experience
Delivering prompt and effortless solutions will lead to delighted customers who are more inclined to stay devoted to your brand.
- Call Avoidance
Efficiently assist your customers online and shift the burden of call volumes from the expensive contact center to digital self-care.
Our solutions offer the flexibility to be customized and implemented as a standalone platform or seamlessly integrated with your current website.
Powerful Solutions For Great Results
We are experts at delivering end-to-end integrated device knowledge solutions. We offer a suite of highly-focused solutions that can be taken individually or combined, all of which will deliver huge benefits to your business, both in terms of cost savings, customer experience and retention.
- Analytics & Insight
Web-based dashboard for management information and insight with Analysts focused on identifying emerging or trending customer experience issues.
- Continuously Updated
Underpinned by our knowledge management process. Proactive knowledge production ensuring availability at first contact.
- Non-Device Support
We specialize in creating non-device content, including process, campaign, promotion, and billing support.
- Device Intelligence
Quickly and effortlessly access in-depth information on the specifications and functionalities of various devices.
- Device Knowledge
A comprehensive collection of guides, FAQs, specifications, decision flows, and virtual devices. Experience personalized support like never before.
Maintain a constant flow of updates through a dynamic feedback loop between our sales advisors and knowledge team.
- Virtual Devices
Providing the ability to explore the user interface and functionalities of a device, all without the need for the actual device in your hands.
Reliable and verified support content with a Service Level Agreement (SLA) to ensure that accurate answers are readily accessible.
Interested to know more about CX-as-a-Service?
Our products and services are at the forefront of the industry, consistently delivering exceptional results for our valued clients. Don't hesitate to reach out for a personalized demonstration and discover how we can drive the growth and success of your business.