- 01 Our Vision
- 02 Our History
- 03 Our Locations
Our Vision
Our vision is to provide seamless and secure connectivity across mobile, tablet, wearable, IoT and broadband devices and empower our clients with the best tools and insights to succeed in a dynamic and competitive telecoms industry.
We truly believe that the networks we look after, are the ones that are efficient, growth oriented and forward looking.
Our history
We have a rich history of innovation and excellence, dating back to the mid-90s when WDS & Sicap were established as pioneers in device management and business intelligence. Since then, we have diversified our offerings to include customer engagement and insight, device knowledge, mobile security and device entitlement. 
In 2023, we merged the two companies into one unified brand WDS-SICAP, bringing together the best of both worlds. We have a talented and passionate team of mobile experts, with diverse backgrounds and skills in various industries and technologies.
We are a proud member of Lumine Group, one of the world's most eminent communications and media software conglomerates. Lumine Group (TSXV: LMN) acquires, strengthens, and grows vertical market software businesses in the Communications and Media industry.
For a deeper dive into the expansive world of Lumine Group, visit www.luminegroup.com
Our Locations
We are a truly global company with offices located in the UK, South Africa, Tunisia, Switzerland, France and India and operational presence in many more countries.
We serve clients across the world, with over 60 mobile operators, MVNOs and partners in 20 countries. Our headquarters are located in Bournemouth, UK and Zug in Switzerland.
Meet the Team
We have over 50 employees who are passionate and talented professionals who share a common goal: to make telecoms better for everyone. We have experts in care, data science, software engineering, and customer service. We are always looking for new talent to join our team and help us achieve our vision.
As CEO, Olivier leads our mission to deliver seamless and secure connectivity solutions. With a strong engineering background and 20 years of experience, 15 in telecommunications, he joined us in 2011 as VP of Professional Services and R&D, playing a key role in software design for flagship products in Device Management.
Sandeepan leverages his extensive telecom software industry experience and domain expertise to deliver exceptional connectivity solutions. He excels at collaborating with our partners and clients to solve complex problems effectively, particularly in mobile device management, subscriber engagement, and provisioning.
Catalina leads the Professional Services team, bringing expertise in systems integration, deployment, project management, and pre-sales. With a two-decade career at a top multinational TelCo and IT company, she has a proven record of implementing projects and optimizing operations. Collaborate with Catalina for unparalleled proficiency and innovation in delivering operational excellence.
Aleksandra manages the company’s finances, reports, and internal controls. With over a decade of auditing experience in Big4 firms in the UK and Europe, and more than six years in finance roles in the UK telecommunications and software industry, she excels in driving innovation, improving business efficiency, and ensuring high-quality internal control and reporting.
Martin leads a diverse, global team across four continents with over two decades of telecom experience. Known for his customer-centric approach and expertise in device testing, his teams provide managed services and technical support to 60+ partners and clients worldwide.
Yusuf oversees the technical operations of our products and services. He joined us in 2005 as an IT Manager and quickly rose to lead the technical operations team. He manages and monitors the company's technical support functions and ensures that our technical infrastructure and systems are always up to date. Yusuf guarantees exceptional technical support to our customers and partners.
Haythem leads professional services delivery, collaborating with customers, developers, and engineers to achieve project goals. With 13+ years of experience in global Telco projects, he drives successful delivery while balancing customer satisfaction and our business goals.
Abdeltif Bensaddik is a sales director with a diverse background in science and technology. He holds a PhD in physical chemistry from Paris XI university and has worked as a scientist in the USA, France, and the Netherlands. In 2001, he made a career change to Telecommunication and IT and became part of our team in 2007. He is responsible for managing our key accounts in Africa, Middle East, and some European regions.
Dmitry acts as a bridge between clients and WDS-Sicap, managing the accounts team and overseeing all customer-related activities. He ensures that projects meet client expectations, are delivered on time, and within budget. Dmitry is proactive and customer-oriented, maintaining strong client relationships by working closely with all stakeholders to identify their needs and develop strategies that align with market trends and bring added value to the customer.
Andrew brings a unique blend of marketing expertise and psychological insight to drive compelling consumer engagement. His approach is rooted in understanding consumer behavior and leveraging this knowledge to develop innovative marketing strategies that resonate with target audiences. With a keen focus on data analysis and consumer psychology, He has a proven track record of crafting impactful campaigns and optimizing brand messaging to create meaningful connections with consumers.
Prarit manages the technical support team. He has 15+ years of experience, joining in 2016 as a Support Engineer and quickly advancing to become an Integration and Deployment Expert. For the past 2+ years, he has been managing the technical operations team. Prarit supervises 20+ product support for customers and monitors our technical support functions, ensuring that customer queries are resolved within the SLA.
As a key member of the professional services team, he takes pride in his role as an integration and deployment expert. He oversees the successful execution of customer projects and collaborates with customers, developers, and teammates to ensure timely and high-quality delivery. He also provides valuable pre-sale support to align decisions with customer business objectives.
Shivani leads the Device team,ensuring timely delivery of the Device Resource Base (DRB) and Device Management Centre (DMC). With over six years of experience in device testing and management, she manages over 200,000 TACs and ensures customer queries are resolved efficiently. Shivani is dedicated to delivering client-focused solutions and maintaining strong customer relationships.
